General terms of sale

1.Definitions

In these terms, unless the context indicates otherwise, the following terms mean:

“Éden”

Éden produits écologiques, doing business as Éden.

“Customer”

The natural person who buys a Product on the Site.

“Site”

Éden's online shop and all its pages.

“Product”

Any good offered for sale on the Site.

“Order”

The offer to buy one or more Products sent by the Customer through the Site.

“Contract”

The contract of sale between Éden and the Customer, made up of the confirmed Order and these terms.

“Account”

The personal space the Customer can create on the Site.

“Act”

Québec's Consumer Protection Act (CQLR, c. P-40.1) and its regulations.

2.Merchant identification

Business

Éden produits écologiques, doing business as Éden

Address

365, boulevard Harwood, Vaudreuil-Dorion (Québec) J7V 7W1

Phone

514 715-3187

Email

514menagetoi@gmail.com

Québec enterprise number (NEQ)

1176150432

3.Scope and acceptance

These terms apply to every Order placed on the Site by a Customer. The Customer declares having the legal capacity to contract; a minor must have the authorization of their legal representative.

The version of these terms that applies to the Contract is the one in force on the date of the Order. The Customer can consult, save and print it at any time.

4.Products

Each Product is shown with a description of its characteristics, including its size, ingredients or composition when provided by the manufacturer, and one or more photographs. Products delivered match their description. Slight colour differences may, however, result from the Customer's screen settings.

The Customer is invited to read each Product's label, ingredient list and warnings before use, especially in case of allergy or sensitivity.

Products are offered while stock lasts. The Site's inventory is shared with Éden's store. If a Product ordered and paid for is no longer available, Éden notifies the Customer as soon as possible and offers an equivalent Product or a full refund of the unavailable Product, at the Customer's choice, within 15 days.

5.Prices

Prices are shown in Canadian dollars, before taxes. The taxes applicable to the delivery province (GST, QST, HST or other) and the shipping fee are added and itemized before payment. The total shown before payment is the total amount charged to the Customer.

No customs, brokerage or other third-party fees apply to deliveries in Canada.

Éden may change its prices at any time; the price that applies is the one shown when the Order is placed. As the Act requires, Éden cannot charge a price higher than the one advertised.

6.Promo codes

Only one promo code can be used per Order. A code applies under the conditions stated when it is issued (Products covered, validity period), has no cash value and cannot be exchanged for money.

7.Ordering and formation of the Contract

• The Customer adds the desired Products to the cart, then enters their contact details and delivery address.
• Before payment, a summary shows each Product, its price, the taxes, the shipping fee and the total. The Customer can then correct any error or change the Order.
• The Customer expressly accepts these terms by ticking the box provided, then pays on Stripe's secure page.
• The Contract is concluded when the payment is confirmed.

Éden may refuse or cancel an Order if the payment is declined, if fraud is reasonably suspected or if the Product is unavailable. Any amount paid is then fully refunded within 15 days.

8.Confirmation and copy of the Contract

Éden sends the Customer, at the email address provided, a confirmation of the Order containing the information required by the Act, in a form that can be kept and printed, no later than 15 days after the Contract is concluded. The Customer can also view their Orders in their Account.

9.Payment

Payment in full is due when the Order is placed. It is made by credit or debit card accepted by Stripe, Éden's payment provider. Éden never has access to the Customer's full card number.

If the payment is declined, the Order is not concluded.

10.Delivery

Territory

Canada only.

Carrier

Canada Post

Fee

$15.99 before taxes per Order; free shipping from $100 of purchases before taxes, after discounts.

Delivery time

Québec: 2–5 days. Rest of Canada: [To complete: delivery time outside Québec].

Delivery is made to the address given by the Customer, who is responsible for its accuracy. The risk of loss of or damage to the Products passes to the Customer upon delivery. A parcel lost or damaged before delivery is replaced or refunded by Éden.

If Éden has not delivered the Order within 30 days of the expected delivery date or, if no date was given, within 30 days of the Contract, the Customer may cancel the Contract as long as delivery has not taken place, as provided by the Act.

Detailed terms are in the Shipping and return policy.

11.Returns and refunds

The Customer may return an unopened Product within 14 days of receiving it, under the conditions of the Shipping and return policy, which forms part of these terms.

12.Cancellation rights under the Act

Separately from the return policy, the Act allows the Customer to cancel the Contract:

• within 7 days of receiving the copy of the Contract, if Éden did not provide the information required before the Contract was concluded, did not allow the Customer to accept, refuse or correct the Order, or did not send the copy of the Contract in the required form;
• within 30 days of the Contract, if the Customer did not receive the copy of the Contract within 15 days;
• in case of failure to deliver, under the conditions of the “Delivery” section.

Cancellation is made by written notice sent to Éden, including by email. Éden then refunds all amounts paid by the Customer within 15 days. The Customer returns the Products received, in the condition received, within 15 days of the cancellation or of delivery, and Éden bears the reasonable cost of that return.

When payment was made by credit card and Éden does not refund within the required time, the Customer may ask the card issuer to cancel the transaction (chargeback).

13.Legal warranties

Products carry the warranties of the Act and the Civil Code of Québec: they must be fit for the purpose for which they are normally used, for a reasonable time given their price and conditions of use, and be free of latent defects. Nothing in these terms may be interpreted as excluding or limiting these warranties.

14.Liability

Éden is responsible for performing the Contract in accordance with the law. Nothing in these terms limits Éden's liability beyond what the law allows, or the remedies the law gives the Customer.

15.Superior force

Éden is not responsible for a delay or failure to perform caused by superior force within the meaning of the Civil Code of Québec, such as a strike or interruption of the carrier's services, a natural disaster or a widespread outage. Éden notifies the Customer as soon as possible. The Customer keeps at all times the right to cancel for failure to deliver.

16.Customer account

A Customer who creates an Account agrees to provide accurate information, keep it up to date and keep their password confidential. The Customer notifies Éden without delay of any unauthorized use of their Account. Éden may suspend an Account used fraudulently or contrary to these terms.

17.Electronic communications

The Customer agrees that the Order confirmation, the copy of the Contract and notices about the Order be sent by email. These communications have the same value as a written document.

18.Personal information

The Customer's personal information is handled in accordance with Éden's Privacy policy.

19.Intellectual property

The Site's content, including texts, photographs, logos and the Éden brand, belongs to Éden or its licensors and is protected by intellectual property laws. Any reproduction, in whole or in part, without written authorization is prohibited.

20.Changes to the terms

Éden may change these terms at any time. Changes only apply to Orders placed after they are published on the Site.

21.Severability

If a provision of these terms is held void or unenforceable, the other provisions remain in force.

22.Language

These terms were written in French. An English version is offered for the Customer's convenience; if they differ, the French version prevails.

23.Governing law and disputes

These terms are governed by the laws applicable in Québec. A Customer who lives in another province keeps the protection given by the law of their province of residence.

The Customer is invited to contact Éden first, at 514menagetoi@gmail.com, to resolve any dispute. Nothing in these terms requires the Customer to submit a dispute to arbitration or prevents them from bringing a claim before the courts, including the Small Claims Division or a class action.

To learn about their rights, the Customer can contact the Office de la protection du consommateur (opc.gouv.qc.ca).