Shipping and return policy

1.Delivery territory

Éden delivers anywhere in Canada, to the address given by the Customer when ordering. No deliveries are made outside Canada.

2.Shipping fees

Fee

$15.99 before taxes per Order

Free shipping

From $100 of purchases before taxes, after discounts

Taxes on the shipping fee depend on the delivery province. Fees and taxes are itemized before payment.

3.Carrier and delivery times

Carrier

Canada Post

Québec

2–5 days

Rest of Canada

[To complete: delivery time outside Québec]

When available, the parcel's tracking number is sent to the Customer. If there is a delay, Éden notifies the Customer as soon as possible.

4.Receiving the Order

The Customer is invited to check the Order on receipt. Any damaged parcel, missing Product or error should be reported to Éden as soon as possible, at 514menagetoi@gmail.com, with the Order number and photos.

A parcel lost or damaged before delivery is at Éden's risk; Éden replaces or refunds the Products.

5.Right of return

The Customer may return a Product within 14 days of receiving it, under the following conditions:

• the Product has not been opened or used, and its seal, if any, is intact;
• the Product is returned in its original packaging, in good condition;
• the return was announced to Éden beforehand, following the procedure below.

For hygiene and safety reasons, an opened or used Product cannot be returned unless it is defective or not as described.

6.Return procedure

• The Customer writes to 514menagetoi@gmail.com with the Order number, the Products concerned and, if they wish, the reason for the return.
• Éden confirms the return and gives the address to ship the Products to.
• The Customer ships the Products at their own expense. Éden recommends a shipment with a tracking number.

A Product that does not meet the return conditions may be refused; it is then sent back to the Customer at their expense or held for them.

7.Damaged, defective or non-conforming products

If a Product is damaged, defective or doesn't match the Order, the Customer notifies Éden at 514menagetoi@gmail.com with the Order number and a photo. Éden replaces or refunds the Product and, on request, pays the return shipping.

These measures add to the legal warranties of the Consumer Protection Act and the Civil Code of Québec.

8.Refunds

The refund covers the price of the returned Products and their taxes. It is made to the payment method used for the Order, within 15 days of receiving and checking the returned Products.

The original shipping fee is not refunded, unless the return results from a damaged, defective or non-conforming Product, or from an error by Éden.

9.Rights under the law

This policy does not limit the cancellation rights the Act gives the Customer, described in the General terms of sale. In those cases, Éden refunds all amounts paid, including shipping, and bears the reasonable cost of return.